Category Archives: Social Systems

Scaling Considerations in Complex Systems and Organizations: Implications

Scale represents size. In a two-dimensional world, it is a linear measurement that presents a nominal ordering of numbers. In other words, 4 is two times two and 6 would be 3 times two. In other words, the difference between 4 and 6 represents an increase in scale by two. We will discuss various aspects of scale and the learnings that we can draw from it. However, before we go down this path, we would like to touch on resource consumption.


As living organisms, we consume resources. An average human being requires 2000 calories of food per day to sustain themselves. An average human being, by the way, is largely defined in terms of size. So it would be better put if we say that a 200lb person would require 2000 calories. However, if we were to regard a specimen that is 10X the size or 2000 lbs., would it require 10X the calories to sustain itself? Conversely, if the specimen was 1/100th the size of the average human being, then would it require 1/100th the calories to sustain itself. Thus, will we consume resources linearly to our size? Are we operating in a simple linear world? And if not, what are the ramifications for science, physics, biology, organizations, cities, climate, etc.?

Let us digress a little bit from the above questions and lay out a few interesting facts. Almost half of the population in the world today live in cities. This is compared to less than 15% of the world population that lived in cities a hundred years ago.  It is anticipated that almost 75% of the world population will be living in cities by 2050. The number of cities will increase and so will the size. But for cities to increase in size and numbers, it requires vast amount of resources. In fact, the resource requirements in cities are far more extensive than in agrarian societies. If there is a limit to the resources from a natural standpoint – in other words, if the world is operating on a budget of natural resources – then would this mean that the growth of the cities will be naturally reined in? Will cities collapse because of lack of resources to support its mass?

What about companies? Can companies grow infinitely?  Is there a natural point where companies might hit their limit beyond which growth would not be possible? Could a company collapse because the amount of resources that is required to sustain the size would be compromised? Are there other factors aside from resource consumption that play into what might cap the growth and hence the size of the company? Are there overriding factors that come into play that would superimpose the size-resource usage equation such that our worries could be safely kept aside? Are cities and companies governed by some sort of metabolic rate that governs the sustenance of life?

gw scale title

Geoffrey West, a theoretical physicist, has touched on a lot of the questions in his book: Scale: The Universal Laws of Growth, Innovation, Sustainability, and the Pace of Life in Organisms, Cities, Economies, and Companies.     He says that a person requires about 90W (watts) of energy to survive. That is a light bulb burning in your living room in one day.  That is our metabolic rate. However, just like man does not live by bread alone, an average man has to depend on a number of other artifacts that have agglomerated in bits and pieces to provide a quality of life to maximize sustenance. The person has to have laws, electricity, fuel, automobile, plumbing and water, markets, banks, clothes, phones and engage with other folks in a complex social network to collaborate and compete to achieve their goals. Geoffrey West says that the average person requires almost 11000W or the equivalent of almost 125 90W light bulbs. To put things in greater perspective, the social metabolic rate of 11,000W is almost equivalent to a dozen elephants.  (An elephant requires 10X more energy than humans even though they might be 60X the size of the physical human being). Thus, a major portion of our energy is diverted to maintain the social and physical network that closely interplay to maintain our sustenance.  And while we consume massive amounts of energy, we also create a massive amount of waste – and that is an inevitable outcome. This is called the entropy impact and we will touch on this in greater detail in later articles. Hence, our growth is not only constrained by our metabolic rate: it is further dampened by entropy that exists as the Second Law of Thermodynamics.   And as a system ages, the impact of entropy increases manifold. Yes, it is true: once we get old, we are racing toward our death at a faster pace than when we were young. Our bodies are exhibiting fatigue faster than normal.

Scaling refers to how a system responds when its size changes. As mentioned  earlier, does scaling follow a linear model? Do we need to consume 2X resources if we increase the size by 2X? How does scaling impact a Complex Physical System versus a Complex Adaptive System? Will a 2X impact on the initial state create perturbations in a CPS model which is equivalent to 2X? How would this work on a CAS model where the complexity is far from defined and understood because these systems are continuously evolving? Does half as big requires half as much or conversely twice as big requires twice as much? Once again, I have liberally dipped into this fantastic work by Geoffrey West to summarize, as best as possible, the definitions and implications. He proves that we cannot linearly extrapolate energy consumption and size: the world is smattered with evidence that undermines the linear extrapolation model. In fact, as you grow, you become more efficient with respect to energy consumption. The savings of energy due to growth in size is commonly called the economy of scale. His research also suggests two interesting results. When cities or social systems grow, they require an infrastructure to help with the growth. He discovered that it takes 85% resource consumption to grow the systems by 100%. Thus, there is a savings of 15% which is slightly lower than what has been studied on the biological front wherein organisms save 25% as they grow. He calls this sub linear scaling. In contrast, he also introduces the concept of super linear scaling wherein there is a 15% increasing returns to scale when the city or a social system grows. In other words, if the system grows by 100%, the positive returns with respect to such elements like patents, innovation, etc.   will grow by 115%. In addition, the negative elements also grow in an equivalent manner – crime, disease, social unrest, etc. Thus, the growth in cities are supported by an efficient infrastructure that generates increasing returns of good and bad elements.


Max Kleiber, a Swiss chemist, in the 1930’s proposed the Kleiber’s law which sheds a lot of light on metabolic rates as energy consumption per unit of time. As mass increases so does the overall metabolic rate but it is not a linear relation – it obeys the power law. It stays that a living organism’s metabolic rate scales to the ¾ power of its mass. If the cat has a mass 100 times that of a mouse, the cat will metabolize about 100 ¾ = 31.63 times more energy per day rather than 100 times more energy per day.  Kleiber’s law has led to the metabolic theory of energy and posits that the metabolic rate of organisms is the fundamental biological rate that governs most observed patters in our immediate ecology. There is some ongoing debate on the mechanism that allows metabolic rate to differ based on size. One mechanism is that smaller organisms have higher surface area to volume and thus needs relatively higher energy versus large organisms that have lower surface area to volume. This assumes that energy consumption occurs across surface areas. However, there is another mechanism that argues that energy consumption happens when energy needs are distributed through a transport network that delivers and synthesizes energy. Thus, smaller organisms do not have as a rich a network as large organisms and thus there is greater energy efficiency usage among smaller organisms than larger organisms. Either way, the implications are that body size and temperature (which is a result of internal activity) provide fundamental and natural constraints by which our ecological processes are governed. This leads to another concept called finite time singularity which predicts that unbounded growth cannot be sustained because it would need infinite resources or some K factor that would allow it to increase. The K factor could be innovation, a structural shift in how humans and objects cooperate, or even a matter of jumping on a spaceship and relocating to Mars.

power law

We are getting bigger faster. That is real. The specter of a dystopian future hangs upon us like the sword of Damocles. The thinking is that this rate of growth and scale is not sustainable since it is impossible to marshal the resources to feed the beast in an adequate and timely manner. But interestingly, if we were to dig deeper into history – these thoughts prevailed in earlier times as well but perhaps at different scale. In 1798 Thomas Robert Malthus famously predicted that short-term gains in living standards would inevitably be undermined as human population growth outstripped food production, and thereby drive living standards back toward subsistence. Humanity thus was checkmated into an inevitable conclusion: a veritable collapse spurred by the tendency of population to grow geometrically while food production would increase only arithmetically. Almost two hundred years later, a group of scientists contributed to the 1972 book called Limits to Growth which had similar refrains like Malthus: the population is growing and there are not enough resources to support the growth and that would lead to the collapse of our civilization. However, humanity has negotiated those dark thoughts and we continue to prosper. If indeed, we are governed by this finite time singularity, we are aware that human ingenuity has largely won the day. Technology advancements, policy and institutional changes, new ways of collaboration, etc. have emerged to further delay this “inevitable collapse” that could be result of more mouths to feed than possible.  What is true is that the need for new innovative models and new ways of doing things to solve the global challenges wrought by increased population and their correspondent demands will continue to increase at a quicker pace. Once could thus argue that the increased pace of life would not be sustainable. However, that is not a plausible hypothesis based on our assessment of where we are and where we have been.

Let us turn our attention to a business. We want the business to grow or do we want the business to scale? What is the difference? To grow means that your company is adding resources or infrastructure to handle increased demand, at a cost which is equivalent to the level of increased revenue coming in. Scaling occurs when the business is growing faster than the resources that are being consumed. We have already explored that outlier when you grow so big that you are crushed by your weight. It is that fact which limits the growth of organism regardless of issues related to scale. Similarly, one could conceivably argue that there are limits to growth of a company and might even turn to history and show that a lot of large companies of yesteryears have collapsed. However, it is also safe to say that large organizations today are by several factors larger than the largest organizations in the past, and that is largely on account of accumulated knowledge and new forms of innovation and collaboration that have allowed that to happen. In other words, the future bodes well for even larger organizations and if those organizations indeed reach those gargantuan size, it is also safe to draw the conclusion that they will be consuming far less resources relative to current organizations, thus saving more energy and distributing more wealth to the consumers.

Thus, scaling laws limit growth when it assumes that everything else is constant. However, if there is innovation that leads to structural changes of a system, then the limits to growth becomes variable. So how do we effect structural changes? What is the basis? What is the starting point? We look at modeling as a means to arrive at new structures that might allow the systems to be shaped in a manner such that the growth in the systems are not limited by its own constraints of size and motion and temperature (in physics parlance).  Thus, a system is modeled at a presumably small scale but with the understanding that as the system is increases in size, the inner workings of emergent complexity could be a problem. Hence, it would be prudent to not linearly extrapolate the model of a small system to that of a large one but rather to exponential extrapolate the complexity of the new system that would emerge. We will discuss this in later articles, but it would be wise to keep this as a mental note as we forge ahead and refine our understanding of scale and its practical implications for our daily consumption.

Emergent Systems: Introduction

The whole is greater than the sum of its parts. “Emergent properties” refer to those properties that emerge that might be entirely unexpected. As discussed in CAS, they arise from the collaborative functioning of a system. In other words, emergent properties are properties of a group of items, but it would be erroneous for us to reduce such systems into properties of atomic elements and use those properties as binding elements to understand emergence Some common examples of emergent properties include cities, bee hives, ant colonies and market systems. Out thinking attributes causal effects – namely, that behavior of elements would cause certain behaviors in other hierarchies and thus an entity emerges at a certain state. However, we observe that a process of emergence is the observation of an effect without an apparent cause. Yet it is important to step back and regard the relationships and draw lines of attribution such that one can concur that there is an impact of elements at the lowest level that surfaces, in some manner, at the highest level which is the subject of our observation.


Jochenn Fromm in his paper “Types and Forms of Emergence” has laid this out best. He says that emergent properties are “amazing and paradox: fundamental but familiar.” In other words, emergent properties are changeless and changing, constant and fluctuating, persistent and shifting, inevitable and unpredictable. The most important note that he makes is that the emergent property is part of the system and at the same time it might not always be a part of the system. There is an undercurrent of novelty or punctuated gaps that might arise that is inexplicable, and it is this fact that renders true emergence virtually irreducible. Thus, failure is embodied in all emergent systems – failure being that the system does not behave according to expectation. Despite all rules being followed and quality thresholds are established at every toll gate at the highest level, there is still a possibility of failure which suggests that there is some missing information in the links. It is also possible that the missing information is dynamic – you do not step in the same water twice – which makes the study to predict emergent systems to be a rather difficult exercise. Depending on the lens through which we look at, the system might appear or disappear.

emergent cas

There are two types of emergence: Descriptive and Explanatory emergence. Descriptive emergence means that properties of wholes cannot be necessarily defined through the properties of the pasts. Explanatory emergence means laws of complex systems cannot be deduced from the laws of interaction of simpler elements that constitute it. Thus the emergence is a result of the amount of variety embodied in the system, the amount of external influence that weights and shapes the overall property and direction of the system, the type of resources that the system consumes, the type of constraints that the system is operating under and the number of levels of sub-systems that work together to build out the final system. Thus, systems can be benign as in the system is relatively more predictable whereas a radical system is a material departure of a system from expectation. If the parts that constitute a system is independent of its workings from other parts and can be boxed within boundaries, emergent systems become more predictable. A watch is an example of a system that follows the different mechanical elements in a watch that are geared for reading the time as it ultimate purpose. It is a good example of a complex physical system. However, these systems are very brittle – a failure in one point can cascade into a failure of the entire system. Systems that are more resilient are those where the elements interact and learn from one another. In other words, the behavior of the elements excites other elements – all of which work together to create a dance toward a more stable state. They deploy what is often called the flocking trick and the pheromone trick. Flocking trick is largely the emulation of the particles that are close to each other – very similar to the cellular automata as introduced by Neumann and discussed in the earlier chapter. The Pheromone trick reflects how the elements leave marks that are acted upon as signals by other elements and thus they all work together around these signal trails to behave and thus act as a forcing function to create the systems.

emerg strategy

There are systems that have properties of extremely strong emergence. What does Consciousness, Life, and Culture have in common? How do we look at Climate? What about the organic development of cities? These are just some examples of system where determinism is nigh impossible. We might be able to tunnel through the various and diverse elements that embody the system, but it would be difficult to coherently and tangibly draw all set of relationships, signals, effectors and detectors, etc. to grapple with a complete understanding of the system. Wrestling a strong emergent system would be a task that might even be outside the purview of the highest level of computational power available. And yet, these systems exist, and they emerge and evolve. Yet we try to plan for these systems or plan to direct policies to influence the system, not fully knowing the impact. This is also where the unintended consequences of our action might take free rein.

Comparative Literature and Business Insights

Literature is the art of discovering something extraordinary about ordinary people, and saying with ordinary words something extraordinary.” – Boris Pasternak


It is literature which for me opened the mysterious and decisive doors of imagination and understanding. To see the way others see. To think the way others think. And above all, to feel.” – Salman Rushdie


There is a common theme that cuts across literature and business. It is called imagination!

Great literature seeds the mind to imagine faraway places across times and unique cultures. When we read a novel, we are exposed to complex characters that are richly defined and the readers’ subjective assessment of the character and the context defines their understanding of how the characters navigate the relationships and their environment. Great literature offers many pauses for thought, and long after the book is read through … the theme gently seeps in like silt in the readers’ cumulative experiences. It is in literature that the concrete outlook of humanity receives its expression. Comparative literature which is literature assimilated across many different countries enable a diversity of themes that intertwine into the readers’ experiences augmented by the reality of what they immediately experience – home, work, etc. It allows one to not only be capable of empathy but also … to craft out the fluid dynamics of ever changing concepts by dipping into many different types of case studies of human interaction. The novel and the poetry are the bulwarks of literature. It is as important to study a novel as it is to enjoy great poetry. The novel characterizes a plot/(s) and a rich tapestry of actions of the characters that navigates through these environments: the poetry is the celebration of the ordinary into extraordinary enactments of the rhythm of the language that transport the readers, through images and metaphor, into single moments. It breaks the linear process of thinking, a perpendicular to a novel.

comp literature

Business insights are generally a result of acute observation of trends in the market, internal processes, and general experience. Some business schools practice case study method which allows the student to have a fairly robust set of data points to fall back upon. Some of these case studies are fairly narrow but there are some that gets one to think about personal dynamics. It is a fact that personal dynamics and biases and positioning plays a very important role in how one advocates, views, or acts upon a position. Now the schools are layering in classes on ethics to understand that there are some fundamental protocols of human nature that one has to follow: the famous adage – All is fair in love and war – has and continues to lose its edge over time. Globalization, environmental consciousness, individual rights, the idea of democracy, the rights of fair representation, community service and business philanthropy are playing a bigger role in today’s society. Thus, business insights today are a result of reflection across multiple levels of experience that encompass not the company or the industry …but encompass a broader array of elements that exercises influence on the company direction. In addition, one always seeks an end in mind … they perpetually embrace a vision that is impacted by their judgments, observations and thoughts. Poetry adds the final wing for the flight into this metaphoric realm of interconnections – for that is always what a vision is – a semblance of harmony that inspires and resurrects people to action.


I contend that comparative literature is a leading indicator that allows a person to get a feel for the general direction of the express and latent needs of people. Furthermore, comparative literature does not offer a solution. Great literature does not portend a particular end. They leave open a multitude of possibilities and what-ifs. The reader can literally transport themselves into the environment and wonder at how he/she would act … the jump into a vicarious existence steeps the reader into a reflection that sharpens the intellect. This allows the reader in a business to be better positioned to excavate and address the needs of current and potential customers across boundaries.

“Literature gives students a much more realistic view of what’s involved in leading” than many business books on leadership, said the professor. “Literature lets you see leaders and others from the inside. You share the sense of what they’re thinking and feeling. In real life, you’re usually at some distance and things are prepared, polished. With literature, you can see the whole messy collection of things that happen inside our heads.” – Joseph L. Badaracco, the John Shad Professor of Business Ethics at Harvard Business School (HBS)

Darkness at Noon in Facebook!

Facebook began with a simple thesis: Connect Friends. That was the sine qua non of its existence. From a simple thesis to an effective UI design, Facebook has grown over the years to become the third largest community in the world. But as of the last few years they have had to resort to generating revenue to meet shareholder expectations. Today it is noon at Facebook but there is the long shadow of darkness that I posit have fallen upon perhaps one of the most influential companies in history.

dk at noon

The fact is that leaping from connecting friends to managing the conversations allows Facebook to create this petri dish to understand social interactions at large scale eased by their fine technology platform. To that end, they are moving into alternative distribution channels to create broader reach into global audience and to gather deeper insights into the interaction templates of the participants. The possibilities are immense: in that, this platform can be a collaborative beachhead into discoveries, exploration, learning, education, social and environmental awareness and ultimately contribute to elevated human conscience.  But it has faltered, perhaps the shareholders and the analysts are much to blame, on account of  the fangled existence of market demands and it has become one global billboard for advertisers to promote their brands. Darkness at noon is the most appropriate metaphor to reflect Facebook as it is now.


Let us take a small turn to briefly look at some of other very influential companies that have not been as much derailed as has Facebook. The companies are Twitter, Google and LinkedIn. Each of them are the leaders in their category, and all of them have moved toward monetization schemes from their specific user base. Each of them has weighed in significantly in their respective categories to create movements that have or will affect the course of the future. We all know how Twitter has contributed to super-fast news feeds globally that have spontaneously generated mass coalescence around issues that make a difference; Google has been an effective tool to allow an average person to access information; and LinkedIn has created professional and collaborative environment in the professional space. Thus, all three of these companies, despite supplementing fully their appetite for revenue through advertising, have not compromised their quintessence for being. Now all of these companies can definitely move their artillery to encompass the trajectory of FB but that would be a steep hill to climb. Furthermore, these companies have an aura associated within their categories: attempts to move out of their category have been feeble at best, and in some instances, not successful. Facebook has a phenomenal chance of putting together what they have to create a communion of knowledge and wisdom. And no company exists in the market better suited to do that at this point.


One could counter that Facebook sticks to its original vision and that what we have today is indeed what Facebook had planned for all along since the beginning. I don’t disagree. My point of contention in this matter is that though is that Facebook has created this informal and awesome platform for conversations and communities among friends, it has glossed over the immense positive fallout that could occur as a result of these interactions. And that is the development and enhancement of knowledge, collaboration, cultural play, encourage a diversity of thought, philanthropy, crowd sourcing scientific and artistic breakthroughs, etc. In other words, the objective has been met for the most part. Thank you Mark! Now Facebook needs to usher in a renaissance in the courtyard. Facebook needs to find a way out of the advertising morass that has shed darkness over all the product extensions and launches that have taken place over the last 2 years: Facebook can force a point of inflection to quadruple its impact on the course of history and knowledge. And the revenue will follow!

Why Jugglestars? How will this benefit you?

Consider this. Your professional career is a series of projects. Employers look for accountability and performance, and they measure you by how you fare on your projects. Everything else, for the most part, is white noise. The projects you work on establish your skill set and before long – your career trajectory.  However, all the great stuff that you have done at work is for the most part hidden from other people in your company or your professional colleagues. You may get a recommendation on LinkedIn, which is fairly high-level, or you may receive endorsements for your skills, which is awesome. But the Endorsements on LinkedIn seem a little random, don’t they?  Wouldn’t it be just awesome to recognize, or be recognized by, your colleagues for projects that you have worked on. We are sure that there are projects that you have worked on that involves third-party vendors, consultants, service providers, clients, etc. – well, now you have a forum to send and receive recognition, in a beautiful form factor, that you can choose to display across your networks.


Imagine an employee review. You must have spent some time thinking through all the great stuff that you have done that you want to attach to your review form. And you may have, in your haste, forgotten some of the great stuff that you have done and been recognized for informally. So how cool would it be to print or email all the projects that you’ve worked on and the recognition you’ve received to your manager? How cool would it be to send all the people that you have recognized for their phenomenal work? For in the act of participating in the recognition ecosystem that our application provides you – you are an engaged and prized employee that any company would want to retain, nurture and develop.



Now imagine you are looking for a job. You have a resume. That is nice. And then the potential employer or recruiter is redirected to your professional networks and they have a glimpse of your recommendations and skill sets. That is nice too! But seriously…wouldn’t it be better for the hiring manager or recruiter to have a deeper insight into some of the projects that you have done and the recognition that you have received? Wouldn’t it be nice for them to see how active you are in recognizing great work of your other colleagues and project co-workers?  Now they would have a more comprehensive idea of who you are and what makes you tick.


We help you build your professional brand and convey your accomplishments. That translates into greater internal development opportunities in your company, promotion, increase in pay, and it also makes you more marketable.  We help you connect to high-achievers and forever manage your digital portfolio of achievements that can, at your request, exist in an open environment. is a great career management tool.

Check out

pic homepage


JuggleStars launched! Great Application for Employee Recognition.

About JuggleStars

Please support Jugglestars. This is an Alpha Release. Use the application in your organization. The Jugglestars team will be adding in more features over the next few months. Give them your feedback. They are an awesome team with great ideas.  Please click on and you can open an account, go to Account Settings and setup your profile and then you are pretty much ready to go to recognize your team and your colleagues at a project level.

Founded in 2012, JuggleStars provides professionals the ability to share and recognize success and broadcast recognition at varying levels of granularity across a wide array of social platforms. We enable the professionals to manage their brand and maintain and grow their digital portfolio of achievements. Our vision is to make all of the active professionals in our network become lighthouses in the global talent marketplace.
To that end, we believe that there are four tightly intertwined components in play to make this possible.
1.    Rich User Experience: It is important for us to create a rich user experience to encourage users to use our application and reward their bosses, subordinates, peers and third-party vendors – all of the folk who make the life of the professional just a little easier and better. To that end, we have adopted some of the common social networking principles, user experience and general interactivity to allow quicker adoption and integration of users into the JuggleStars community. We will continue to hone and sharpen our focus, while being more inclined toward minimalism that advances the core value proposition to the user.
2.   Tools: We will provide tools integrated into the rich user experience. Being bootstrapped has afforded us very little headroom to give you all that we think you would really find helpful, but our goal is to do our best to give you the tools to be able to manage your brand better. With your support and generosity, we can certainly accelerate what we can provide to you, and we hope that we can demonstrate the power of the web together to create a meaningful and impactful solution via a set of tools that will endure and stand the test of time.
3.    Fun: We are a team that wants to introduce fun in the application. We have as a team worked together to integrate HR, Gaming, Recognition, Open Platform in a manner such that we introduce a healthy spirit of competition and fun while you use our application. Trust us! We are also trying to figure out ways in which you may not have to use our application. We have left you wondering now, haven’t we? Well, stay tuned.
4.    Social Good: Great people do great things. They are the lighthouses for talent. They are the anchors in an organization. They fuel positivity and engagement and al’esprit de corps. They set the standards of excellence. They are the power brokers. They are the gateways that have achieved thresholds of excellence. They are the switch hitters; You can count on them to be the last ones standing. They face adversity with a smile. And most importantly, they are humble and they do not forget that they belong to a much larger community and they want to give back …if not for themselves, for the future generations. They are the lighthouses that look beyond the ocean and we are committed to provide tools to help them advance their aspirational and ideal motives that make a difference. We are with you all the way.
pic homepage
page profilerecognize homedetailsrecogCertificate gallery

The Unbearable Lightness of Being

Where the mind is without fear and the head is held high
Where knowledge is free
Where the world has not been broken up into fragments
By narrow domestic walls
Where words come out from the depth of truth
Where tireless striving stretches its arms towards perfection
Where the clear stream of reason has not lost its way
Into the dreary desert sand of dead habit
Where the mind is led forward by thee
Into ever-widening thought and action
Into that heaven of freedom, my Father, let my country awake.

–        Rabindranath  Tagore

Among the many fundamental debates in philosophy, one of the fundamental debates has been around the concept of free will. The debates have stemmed around two arguments associated with free will.

1)      Since future actions are governed by the circumstances of the present and the past, human beings future actions are predetermined on account of the learnings from the past.  Hence, the actions that happen are not truly a consequent of free will.

2)      The counter-argument is that future actions may not necessarily be determined and governed by the legacy of the present and the past, and hence leaves headroom for the individual to exercise free will.

Now one may wonder what determinism or lack of it has anything to do with the current state of things in an organizational context.  How is this relevant? Why are the abstract notions of determinism and free will important enough to be considered in the context of organizational evolution?  How does the meaning lend itself to structured institutions like business organizations, if you will, whose sole purpose is to create products and services to meet the market demand.

So we will throw a factual wrinkle in this line of thought. We will introduce now an element of chance. How does chance change the entire dialectic? Simply because chance is an unforeseen and random event that may not be pre-determined; in fact, a chance event may not have a causal trigger. And chance or luck could be meaningful enough to untether an organization and its folks to explore alternative paths.  It is how the organization and the people are aligned to take advantage of that random nondeterministic future that could make a huge difference to the long term fate of the organization.

The principle of inductive logic states that what is true for n and n+1 would be true for n+2.  The inductive logic creates predictability and hence organizations create pathways to exploit the logical extension of inductive logic. It is the most logical apparatus that exists to advance groups in a stable but robust manner to address the multitude of challenges that that they have to grapple with. After all, the market is governed by animal spirits! But let us think through this very carefully.  All competition or collaboration that occurs among groups to address the market demands result in homogenous behavior with general homogeneous outcomes.  Simply put, products and services become commoditized. Their variance is not unique and distinctive.  However, they could be just be distinctive enough to eke out enough profits in the margins before being absorbed into a bigger whole. At that point, identity is effaced over time.  Organizations gravitate to a singularity.  Unique value propositions wane over time.

So let us circle back to chance.  Chance is our hope to create divergence. Chance is the factoid that cancels out the inductive vector of industrial organization. Chance does not exist … it is not a “waiting for Godot” metaphor around the corner.  If it always did, it would have been imputed by the determinists in their inductive world and we would end up with a dystopian homogenous future.  Chance happens.  And sometimes it has a very short half-life. And if the organization and people are aligned and their mindset is adapted toward embracing and exploiting that fleeting factoid of chance, the consequences could be huge.  New models would emerge, new divergent paths would be traduced and society and markets would burst into a garden of colorful ideas in virtual oasis of new markets.

So now to tie this all to free will and to the unbearable lightness of being! It is the existence of chance that creates the opportunity to exercise free will on the part of an individual, but it is the organizations responsibility to allow the individual to unharness themselves from organization inertia. Thus, organizations have to perpetuate an environment wherein employees are afforded some headroom to break away.  And I don’t mean break away as in people leaving the organization to do their own gigs; I mean breakaway in thought and action within the boundaries of the organization to be open to element of chance and exploit it. Great organizations do not just encourage the lightness of being … unharnessing the talent but rather – the great organizations are the ones that make the lightness of being unbearable.  These individuals are left with nothing but an awareness and openness to chance to create incredible values … far more incredible and awe inspiring and momentous than a more serene state of general business as usual affairs.